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The book that will transform how you think about customer insight: Everybody Lies by Seth Stephens-Davidowitz

UK Search Trend Predicted Rising Trend in Domestic Violence

Consumer Response Baked In – How Greggs Wins with Online Media Coverage for its Festive Treat

From the Horse’s Mouth – Harvesting Audience Insight from Online Reviews

Three Easy Steps to Winning Consumer Trust

Power to the People – Building Legitimacy for Brands

PRSV Media Measurement Explained

thesun.co.uk Outshines Online Rivals

Let’s not be Sentimental about Reputation

PR Credibility is a Numbers Game